Contact Center Agent - Full Time - Remote Job at Human Coalition, Plano, TX

  • Human Coalition
  • Plano, TX

Job Description

Contact Center Agent

The Contact Center receives and responds to phone calls, chats & web communication with clients seeking pregnancy services. The ultimate goal is to provide assistance with program resources, schedule sonograms and offer counseling services. We service pregnancy resource centers throughout the country and we are the primary contact for our Women's Care Clinics. Contact Center Agents help women who are facing an unplanned pregnancy to receive all of the testing and information they need to make an informed LIFE decision about their pregnancy.

Essential Functions:

  • Answer inbound calls/chats
  • Utilize the CRM database (Salesforce)
  • Listen attentively
  • Set appointments
  • Attend to appointment reschedules and reminders

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Minimum Qualifications:

  • Passionately aligned with the mission and vision of Human Coalition
  • Excellent communication skills
  • Self-motivated, able to multitask and goal focused
  • Service oriented
  • Excellent computer skills
  • Able to work well in a team environment
  • Adaptable to change

Education and Experience:

  • Sales experience preferred
  • Background in counseling, pro-life, crisis center helpful
  • Bilingual (English & Spanish speaking)

Schedule/Hours:

  • Monday-Thursday: 12-8pm CST, Friday: 12-6pm CST (open to a split shift, but end of shift must end at 8pm CST)

EEO Statement: Human Coalition is an equal opportunity employer and makes recruitment, employment, promotional, and all other Human Resource decisions without regard to race, color, national origin, age, sex, marital, disability, or veteran status.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Human Coalition

Job Tags

Full time, Shift work

Similar Jobs

Toll Brothers

Digital Marketing Manager- Paid Search Job at Toll Brothers

 ...Fortune 500 company operating in over 60 markets. Were the countrys premier luxury builder...  ...home builder, seeks a Digital Marketing Manager to join our marketing team in our...  ...related experienceHybrid role: minimum 3 days per week in office; requirements may vary by... 

U.S. Physical Therapy

Physical Therapy Technician Job at U.S. Physical Therapy

 ...Physical Therapy Technician This position pays between $15.50 - $17.50 per hour depending on experience. Join a team that helps Tucson...  ...thousands of patients each year recover from injuries, return to sports, and stay active throughout their lives. Our Front Office... 

Velox Valuations LLC

Staff Appraiser Job at Velox Valuations LLC

 ...Valuations is actively hiring experienced Certified Residential Appraisers to join our dedicated team. At Velox Valuations, you'll...  ...License Fees ~ E&O and Appraisal Software covered ~ Supervisor-Trainee Program ~ UAD 3.6 Ready with Training & Support Our goal... 

Vivo HealthStaff

Psychiatric Nurse Practitioner - Telemedicine Job at Vivo HealthStaff

 ...Job Description Job Description Vivo HealthStaff is recruiting for a Telemedicine Psychiatric Nurse Practitioner licensed in New York State. Requirements: Board Certified Psychiatric Mental Health Nurse Practitioner (PMHNP) Active New York NP license Active... 

Dan Wolf Automotive Group

Human Resources Assistant Job at Dan Wolf Automotive Group

 ...approachable, and organized HR Assistant to join our growing Human Resources team! This position will assist with recruiting, onboarding,...  ....YOU HAVE* 2+ years of HR experience or relevant internship experience preferred.* Strong communication and organizational...