Job Description
Are you looking for a position where you can highlight your personality to make a positive impact with guests and fellow employees?
The Hospitality industry is one of the fastest growing markets and we are currently looking for a positive and professional Assistant General Manager to enhance our team.
The Assistant General Manager coordinates, plans and directs daily operations. Responsibilities include setting goals, driving revenue, planning budgets, controlling expenses, delivering performance feedback, anticipating training opportunities, fostering teamwork, communicating business objectives, motivating and positively influencing staff.
We are dedicated to giving our guests the highest standard of service. Consistent teamwork and personalized service are essential to this position to ensures our guests receive a long-lasting and memorable experience.
With a focus in hospitality, we strive to continuously support and strengthen our community. We are truly passionate about creating a diverse, positive and fun working environment for our associates that will encourage growth, loyalty and commitment.
Duties and Responsibilities:
Provides inspiring leadership and motivates staff to ensure they have every opportunity to achieve job satisfaction and career development
Supports department managers; which includes training, directing work and evaluating performance
Supports the GM with overseeing activities of front desk, housekeeping, maintenance and sales to ensure adherence to policies and procedures
Provides ongoing training
Ability to develop management team and staff
Reviews all department schedules for proper coverage and staffing demands
Ensures systems and procedures are in place and followed for safety and security of staff and guests
Codes invoices to the correct accounting code / department
Complete necessary paperwork and communicate payroll, termination and personnel changes to HR
Ensures that services meet expectations and the quality meets company standards
Facilitates timely and effective communication between Restaurant, Hotel, HR and Accounting teams
Resolves escalated customer relation issues, responds to online reviews and addresses guest requests or concerns
Inspects and evaluates cleanliness and physical condition of guest rooms, public areas and entire facility
Oversees the Market/Gift Shop by ensuring inventory, ordering, stocking and pricing is appropriate and completed timely
Tracks purchases and maintains at or below budgets
Maintains accurate records of cash flow, accounts receivable, credit card transactions, room charges and registration information
Generates accounts receivable invoices and processes payments
Monitor house accounts for outstanding payments and resolve
Manages and configures the Property Management Systems to ensure accuracy and efficiency
Issue and redeem gift certificates
Prepares reports concerning revenue, department expenses, inventory, receipts and forecastingAssist the General Manager in achieving goals for revenue, labor, department expenses and guest satisfaction
Assist with sales plans to accommodate organizational goals
Reviews market analyses to determine customer needs, price schedules and discount rates
Stays up-to-date on industry trends and popular concepts
Report to maintenance needed repairs or unsafe conditions
Ensures Maintenance team carries out planned maintenance
Assists in performing front desk, maintenance and housekeeping duties as necessary
Performs duties in the absence of the General Manager
Perform other duties as assigned
Qualifications and Skills
Prior management experience in hospitality
Basic computer skills
Strong communication skills
Ability to work indoor and outdoor settings with or without reasonable accommodations.
Ability to lift up to 50 lbs. with or without reasonable accommodations
Ability to stand, bend, stoop, reach overhead, lift and push with or without reasonable accommodations
Ability to work nights, days, weekends and holidays.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, veteran status, genetic information or other protected class.
*These are the minimum requirements for effective job performance; these duties are subject to change based on the needs of the company
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